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cocoon by sealy customer service

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Remove the tape and pull the wrapper apart at the seam. How long does it take to receive my mattress after I order it? Sleep well. We’re happy to report that your Cocoon™ by Sealy is both designed and assembled in the U.S. Cocoon™ by Sealy does not include chemical fire retardants, but uses an industry-standard “fire sock.” We put each mattress through grueling flame-resistance testing, and it passed. Customers can contact a Cocoon support agent seven days a week by phone or email. Yes, although the options and costs vary depending on where you live. We proudly design and assemble all of our mattresses in the U.S., using the same Sealy expertise that has been crafting exceptional-quality Sealy mattresses for years. Is a pre-qualification available for joint applicants? Find helpful customer reviews and review ratings for Cocoon by Sealy Firm Foam Mattress, Twin at Amazon.com. There are three aspects that make up our assessment of comfort and feel. We wouldn’t ask you to do that (it’s probably nearly impossible!). Read More Customer reviews for the Cocoon by Sealy mattress are generally favorable. People who have tried it versus Tuft & Needle and Casper say Cocoon is by far the most comfortable. Has Cocoon™ by Sealy been product tested? We include unpacking instructions in the box (hint: they’re very simple). Cocoon by Sealy Customer Service Contact Info. The Cocoon By Sealy mattresses have been a powerful addition to the mattress-in-a-box line-up. Cocoon by Sealy Customer Service. If you’re not in love with your new Cocoon™ by Sealy mattress, we’ll give you your money back, no questions asked. Cocoon by Sealy offers customer support seven days a week via phone, email, and live chat. please feel free to reach out whenever you like. People spend one-third time on sleeping. Your Cocoon™ by Sealy consists of two basic parts: a Comfort Layer on top and the Base Support System underneath that. support@cocoonbysealy.com, Here's how to order your own Cocoon™ by Sealy mattress, 48 Hours, excluding weekends and holidays. Some of the photos and videos were taken in owner’s homes and some were shot on a professional set—but in either case, we don’t sell the furniture. It’s the result of the cells in the foam opening. Rest assured that your mattress is held to the same standards that traditional mattresses are subject to—so you know it’s safe. You can call Wells Fargo at 877-805-7744 and retrieve your credit card number, or you can wait for you card to arrive in 7-10 days. Before we started to sell Cocoon™ by Sealy, we tested it using a full set of industry-standard tests, including VOC, ARA and Fire-Retardant testing. Sealy includes Sealy and Stearns & Foster branded shipments. Customer service: Sealy is a major company and offers customer service elements that smaller mattress producers cannot. Typically, your Cocoon™ by Sealy will arrive in 5 to 7 days. We will focus on the Cocoon Classic. Traditionally, Sealy and similar retailers have had a poor reputation for their sales approaches and post-sales service, but it is clear that Sealy is hoping to create a different impression for the Cocoon mattress. Customers can easily order mattresses online and expect a 48-hour processing, 2-3 day shipping, and and door-front delivery of the purchased mattress. Mattress size. We call these "preference-based characteristics" because no rating here is better or worse – rather, the attributes that are most desirable to you will be determined solely by yourpersonal preferences. And because we want you to be completely satisfied, we let you sleep on your mattress for up to 100 nights—allowing you to return it if you’re not happy. So you have more money to spend on things like new sheets. We even give you a tracking number, so you can watch the progress as your mattress makes its way home. Your Cocoon™ by Sealy includes a 10 year full-replacement limited warranty. Cocoon by Sealy Customer Service Contact Info. Here’s how to set up your new Cocoon™ by Sealy mattress: Slide the compressed mattress out of the box. Phase Change Material (PCM) absorbs your body heat leaving you with a cool to the touch mattress experience. But of course you can return it at any time during the first 100 nights. Is Cocoon™ by Sealy available in retail stores? 10 Year Warranty. It lets you know roughly how much you might be able to borrow, using basic credit information, without impacting your credit score. Engineers sat at the drawing board for two years and tested prototypes until they found a bed-in-a-box option they felt was worthy of their brand. Returns and one-time exchanges are free within your 100-day trial period. I had a few questions and talked to Cocoon customer service - they were super helpful. Sorry, no returns on our Ease Power Base or Chill Bundle. The mattress recycling program was enacted in December 2015 and is active in the following three states: California, Connecticut and Rhode Island. Both options feature a comfort layer of Perfect Fit Memory Foam. Does the warranty cover defective mattresses? You may be approved for a different amount than you were pre-qualified for, based on additional information provided during the application. They carefully consider every detail and then build upon 130 years of expertise. I didn’t get pre-qualified. What are the dimensions and weight for the box that arrives? We stand behind our product. You can contact Sealy ’s customer service team on Mondays through Fridays at 9 a.m. to 9 p.m. and on weekends from 9 … Cocoon By Sealy Mattress Overview. Your phone or tablet is using software unsupported by our website. Pre-qualification lets you know roughly how much you might be able to borrow, using basic credit information, without impacting your credit score. The Cocoon Chill is a modern classic developed by Sealy, a US company selling mattresses since 1881. If you decide this mattress isn’t the one for you during this time, simply contact Sealy customer service and they’ll help organize a return. We build every mattress from high-quality materials, engineering each one to be durable for years of comfort. Telephone Number: +1 (888) 818-4039 Email Address: support@cocoonbysealy.com. When your Cocoon™ by Sealy arrives, there may be a slight smell. We want you to love your bed, but if you don’t, we even make the return simple. Your phone or tablet is using software unsupported by our website. No, either of you can get pre-qualified on your own, but you would need to go to apply directly if you wanted to submit a joint credit application. For most orders, UPS will leave the box at your front door. The Cocoon Chill comes with an industry-standard, 100-night trial period backed by a full refund. Cocoon™ by Sealy uses a layer of memory foam on top, and that helps reduce the amount of movement from your sleep partner. We apply the same classification standards to each mattress so you can more easily compare apples to apples. A premium memory foam mattress coupled with responsive coils — all wrapped in a cooling cover. Twin XL 38" width x 79.5" length x 10" height. If you’re interested, send us a note with your vote for our next Cocoon™ by Sealy country! You can contact Cocoon by Sealy at any time to place and order or ask a question through the following ways: Cocoon International Sales LLC 1000 Tempur Way Lexington, KY 40511 Telephone Number: +1 … ... How to Get in Touch with Customer Service. Generally, a mattress will server you for years before replacement. How long does it take to receive my refund? The 100 Night Trial is non-transferable, and any returns require proof of purchase from cocoonbysealy.ca. Is Cocoon certified by Certi-PUR? Call customer service at 888-818-4039 to request a return or exchange. For More Than 130 Years, We've Been A. Just as important to know: the smell is normal and short-lived. If I apply and am approved, am I guaranteed the same credit limit I was pre-qualified for? What is the difference between the pre-qualification process and the application process? Can I apply directly without going through the pre-qualification process? The Base Support System uses our Essential Support Foam, a heavier, more robust foam that’s engineered to be highly durable and resilient. Call us. Error Your mattress will reach near-full shape after 1 minute. 5 people found this helpful They offer a cooling 'Chill' memory foam mattress and hybrid mattress. Free Returns. Thousands of 5-Star Reviews. Product Registration. Full 53" width x 74.5" length x 10" height. Do I have to ship it back in its original box if I decide to return it? So you’ll know where it is, and when you can start sleeping well. We’ll discuss how to get it ready when you call to talk about a return. With the experience of Sealy behind us, we build them to last for years. After you are registered, we will keep a record of your purchase (so you don’t have to) in case you need to … For the bottom sheet, a fitted sheet with strong elastic fitted works best. Find helpful customer reviews and review ratings for Cocoon by Sealy Firm Foam Mattress, Queen at Amazon.com. The Cocoon Chill by Sealy mattress is a memory foam mattress that is Sealy ’s bed-in-a-box model. Our Cocoon by Sealy Chill mattress is engineered with our proprietary Phase Change Material (PCM) technology to deliver a truly refreshing night’s sleep for those who prefer to fall asleep cooler. Your Sealy uses standard U.S. mattress sizing, and the weights vary by size. The Cocoon Mattress and Cocoon Chill are two beds that have a lot to offer memory foam lovers who don’t want to spend the money on a more expensive TempurPedic Mattress.In fact, it makes a lot of sense that Sealy made memory foam bed-in-a-box mattresses since the parent company for Sealy, TSI International Group, also owns Tempur … Have any questions or concerns? If you are trying to remove a stain, dampen a cloth (do not saturate) with a mixture of water and delicate-friendly detergent. Phone: (888)818-4039; Email: support@cocoonbysealy.com; How to Clean and Freshen a Mattress. I was pre-qualified for an amount lower than I need. They’ve been certified by the CertiPUR-US® program, a not-for-profit organization that conducts rigorous safety inspections prior to awarding certifications. The most important thing to know is that the smell will disappear—typically during the first week. Are Cocoon by Sealy returns free? We designed the Cocoon™ by Sealy box to easily fit through a standard doorframe, and it is designed to be capable of handling by one person. Learn More. During that time, if you decide you’re not in love, we’ll let you break up with us – and we won’t pressure you. The Comfort Layer uses our Perfect Fit Memory Foam, a high-quality, higher-density foam that cradles you. Once we confirm the return, we’ll issue a refund within 1 to 2 business days. Gently scrub the spot and let air dry. Yes. Once a customer has made a return within their 100 Night Trial, they are not eligible for another trial. Currently, all of our mattresses ship from our Belmont, Mississippi facility. If you have special delivery needs, call our Customer Care staff. Limited Time – Save 25% or more on your Cocoon Chill Mattress. Place the rolled mattress on a flat, sturdy foundation. No, you are not guaranteed to be approved for the same credit limit. New Year's Sale • Save 35% on Chill Mattresses + Free Pillow & Sheets - Our Biggest Offer Ever! Not yet, but we’re planning for it. Your Cocoon™ by Sealy mattress can support up to 500 lbs. Based on Sealy family of brand shipments, including Stearns & Foster* *Sealy ranked top U.S. bedding producer in 2019 by Furniture Today based on estimated wholesale shipments. How to return items to Cocoon by Sealy. In any case, once you confirm the return, we’ll issue a refund within 1 to 2 business days. Customer Service. Rest assured: your mattress has passed a battery of extremely tough tests! Your Cocoon™ by Sealy uses standard U.S. mattress sizing, and the weights vary by size. That’s why we use our Perfect Fit memory foam to provide durable support and conforming comfort that adapts to your unique body size, shape, and sleep position. Can I place an order if I am pre-qualified? Order an Ease Power Base and receive White Glove delivery with in-home set-up, removal of all packaging materials and even disposal of your existing box spring, if requested - all free of charge! Read honest and unbiased product reviews from our users. When it arrives at your door, your mattress is compressed in a plastic sleeve and rolled into a small(ish) box that is designed to be capable of handling by one person. We still encourage you to apply, even if a pre-qualified offer was not found. What if I need to change the delivery address after I placed my order? The Cocoon by Sealy has two firmness options: Medium Soft and Extra Firm. We charge your credit card at the time the mattress ships. Think of this like the smell in your new car. To place an order using a line of credit, you must first apply and be approved for a Cocoon by Sealy credit card. Call us Mon - Fri 9AM/9PM ET, Weekends 9AM/6PM ET. Ad Disclosure: We receive referral fees from advertisers. We’re proud of the quality we’ve built into our mattresses. You get access to support in any way you prefer—chat, email or phone. Mattress Size (Sealy Conform Essentials 8”, 10” and 12”) Twin: 38" width x 74.5" length x 8", 10” or 12” height depending on your selection. Our mattresses are designed by Sealy experts. How to Redeem a Coupon Code at Cocoon by Sealy. Read honest and unbiased product reviews from our users. It's so easy. Does your mattress use chemical fire retardants? This review will focus on the Cocoon by Sealy, which launched in 2016. Depending on where you live, some of the options for “return” might include donating, recycling, or disposing of the mattress. No. What are the dimensions and weight for the mattress? (Don’t worry—you don’t even have to put it back into the shipping box.) If there’s one thing we’ve learned in 130 years making mattresses, it’s that a mattress is a personal choice. We want to make sure you get the best night’s sleep on a Sealy mattress. 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